Job Role

To manage their operational sections within the targets set by the budget. Meet all safety, environment and quality obligations. Work with and meet the needs of all stakeholders both internally and externally. Have a good appreciation of the RHS business plan aims and objectives.

Duties

· Develop and implement an effective service delivery strategy aligned with business objectives, ensuring high-quality standards, customer satisfaction, and efficient resource utilisation.
· Lead the planning and execution of service delivery projects, including scope definition, resource allocation, timelines, and budget management, to ensure successful project completion.
· Monitor safety targets and completion of safety audits.
· Undertake safety investigations for incidents.
· Manage operational section in line with budget and business plan.
· Meet financial targets, analyse weekly hot cost returns.
· Monitor works programmes and review resources on regular basis.
· Ensure work applications are made within agreed timescales.
· Monitor skills and experience of staff and operatives within the section and identify training needs.
· Develop and promote close working relationships with client.
· Manage and promote EFQM and IMS ensuring systems and procedures are adhered to within required timescales.
· Ensure information and requirements are passed on to team from operational / management meetings
· Actively foster a positive staff morale
· Willingly carry out any reasonable task as requested by a member of management

Person Specification

· Promotion of company core values.
· Hands on and active support for colleagues, especially direct team.
· Professional and tidy appearance
· Courteous and prompt response to all stakeholders
· Ensuring agreed deadlines are met.
· Working at all times to continually improve their business.